If for any reason you are unhappy with your item, we accept returns or exchanges within 15 days of your order purchase date. Goods must be in their original condition and unworn.
If you would like to return an item please contact customer service at firstname.lastname@example.org. In your email please confirm your order number, the product(s) you are returning and if you want a return or an exchange. If its an exchange please confirm the size and product you would like it exchanged (same value) for.
Return postage costs are the responsibility of the customer. If an item is being returned for an exchange we will cover the postage cost to reship the exchange item back to you. Please allow 14 days from the time we receive your order back for your return or exchange to be processed. We will notify you via email once your return has been processed.
If you are based outside of Australia, please email us at email@example.com as per above and our customer service team will reply further information to make your return. All returns must be made within 30 days of your purchase date. Return postage costs and any additional duties & taxes assessed by International Customs when returning items from overseas are the responsibility of the customer, as well as any duties & taxes incurred when receiving the exchanged item. Please allow 14 days from the time we receive your order for your return or exchange to be processed. We will notify you via email once your return has been processed.
There are strictly no refunds on sale items unless the product is damaged or faulty. Exchanges on sale items are granted on a case by case basis and are subject to stock availabilities.